g188 Privacy Policy

g188 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits, registers with, or uses the g188 platform at g188.im (the "Platform"). This Privacy Policy ("Policy") sets out in clear, legal terms how g188 collects, processes, stores, shares, and protects your personal data in connection with the operation of the Platform.

This Policy applies to all users of the g188 Platform, including visitors who browse without registering, registered account holders, and active players. It covers all personal data collected through the Platform, through communications with our customer support team, and through the payment processing channels available to Pakistani players — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.

By registering for a g188 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform. This Policy was last updated on 1 January 2026 and supersedes all prior versions.

For the purposes of applicable data protection law, g188 is the data controller in respect of personal data collected through the Platform. As data controller, g188 determines the purposes and means by which your personal data is processed.

All data protection enquiries, rights requests, and formal complaints relating to g188's data processing activities should be directed to our support team via Live Chat (available 24/7 on the Platform) or by email at [email protected]. g188 aims to respond to all data-related enquiries within five business days.

g188 collects personal data across several categories, depending on your level of interaction with the Platform. The table below summarises the categories of personal data collected and examples within each category:

g188 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where strictly required for regulatory compliance (e.g. problem gambling self-exclusion records).

g188 collects your personal data through the following channels and mechanisms:

• Direct submission: Data you provide when registering for a g188 account, completing identity verification, submitting deposit or withdrawal requests, contacting customer support, or responding to surveys or promotional communications.
• Automated technical collection: When you access the Platform, our servers automatically log your IP address, device identifiers, browser type, operating system, referring URL, pages viewed, and session timestamps. This data is collected through server logs and first-party cookies.
• Payment processor data: When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or USDT, the relevant payment processor shares with g188 the transaction reference, amount, date, and the identifier of the payment account used. g188 does not receive or store full bank card numbers or full mobile wallet PINs.
• KYC verification process: Where g188 requests identity documents (such as a Pakistani CNIC, passport, or utility bill), you provide this data directly through the secure document upload facility within your account settings.
• Responsible gaming tools: Where you set deposit limits, activate a cooling-off period, or request self-exclusion, g188 records this information as part of your account profile to enforce and maintain the selected restriction.

g188 processes your personal data only where a valid legal basis exists. The legal bases on which g188 relies are as follows:

• Contractual necessity: Processing required to create and manage your g188 account, process deposits and withdrawals, settle bets and game rounds, and provide customer support. Without this processing, g188 cannot perform the services you have registered for.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) laws, know-your-customer (KYC) requirements, tax reporting obligations, and cooperation with regulatory and law enforcement authorities. g188 is obligated to maintain certain records by applicable law regardless of your consent.
• Legitimate interests: Processing carried out for g188's legitimate business interests, including fraud detection and prevention, platform security monitoring, responsible gaming compliance, and improvement of the Platform — provided these interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications (email, SMS, push notifications) where you have explicitly opted in to receive such communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

g188 uses collected personal data for the following specific purposes:

• Account registration and management: Creating your g188 account, verifying your identity and age (21+ requirement), managing your account settings, and processing account closure requests.
• Payment processing: Facilitating deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT; processing withdrawal requests to verified payment methods; maintaining transaction records; and conducting source-of-funds checks where required.
• Gaming and betting operations: Running game sessions, settling sports bets (including PSL and international cricket markets), managing bonus credits and wagering requirements, and maintaining accurate gaming activity logs.
• KYC and AML compliance: Verifying the identity and age of registered players, conducting source-of-funds checks on large transactions, screening against regulatory watchlists, and reporting to relevant authorities as legally required.
• Responsible gaming: Enforcing deposit limits, cooling-off periods, and self-exclusion restrictions you have set; monitoring gaming patterns for indicators of problem gambling; and communicating with you about responsible gaming tools where appropriate.
• Customer support: Handling your enquiries, complaints, and support requests via Live Chat and email; maintaining records of interactions for quality assurance purposes.
• Platform security and fraud prevention: Detecting and investigating suspicious login activity, fraudulent transactions, bonus abuse, and collusion; taking enforcement action where prohibited conduct is identified.
• Platform improvement: Analysing aggregated usage data to understand how players interact with the Platform, identify technical issues, and improve the gaming and betting experience.
• Marketing communications: Sending promotional offers, bonus notifications, and product updates to players who have opted in to receive marketing communications from g188.

g188 does not sell, rent, or trade your personal data to any third party for commercial purposes. g188 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT processing services receive only the minimum data necessary to process your deposit or withdrawal transaction.
• Game content providers: Licensed third-party game software providers may receive a pseudonymised player identifier and game session data for the purpose of operating game rounds and resolving technical disputes. They do not receive your full name, CNIC, or contact details.
• Identity verification services: Where g188 uses a third-party KYC provider to verify identity documents, that provider processes your CNIC or passport data under a formal data processing agreement with g188.
• Regulatory and law enforcement authorities: g188 is required by law to disclose certain player data (including transaction records and identity information) to financial intelligence units, gaming regulators, tax authorities, and law enforcement agencies upon lawful request. g188 will comply with all such requests in accordance with applicable law.
• Professional advisers: Lawyers, auditors, and accountants engaged by g188 may access personal data on a confidential basis where necessary for the provision of their professional services.

g188 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device by a website server. Cookies allow the Platform to recognise your device on return visits and maintain session continuity. g188 uses the following categories of cookies:

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling functional cookies may affect your experience on the Platform — for example, your language preference may not be saved between sessions. g188 does not use third-party advertising cookies or cross-site tracking technologies.

g188 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your registered account and for a period of five (5) years following account closure, in compliance with applicable AML record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, or for such longer period as may be required by applicable financial regulations.
• Transaction records: Deposit and withdrawal records are retained for a minimum of seven (7) years to comply with financial reporting and AML obligations.
• Gaming activity logs: Retained for five (5) years from the date of the relevant activity. Aggregated, anonymised versions of gaming data may be retained indefinitely for statistical purposes.
• Customer support communications: Retained for three (3) years from the date of the interaction, except where the interaction relates to a formal complaint or legal matter, in which case it is retained for the duration of the relevant proceedings plus five years.
• Marketing preference data: Opt-in records are retained for the duration of your active marketing subscription. Opt-out records are retained indefinitely to ensure that your preferences are honoured.

When personal data is no longer required and no legal basis for continued retention exists, g188 will securely delete or irreversibly anonymise that data in accordance with its data deletion procedures.

g188 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the g188 Platform, including during account login, deposits, and withdrawals.
• Secure password hashing using industry-standard algorithms. g188 does not store passwords in plain text and cannot recover your password — only reset it.
• Access controls: Access to personal data is restricted to g188 personnel and authorised contractors who require it to perform their specific job functions. All access is logged and audited.
• Regular security reviews: g188 conducts periodic security assessments of its platform infrastructure, including vulnerability scans and review of access logs.
• Two-factor authentication (2FA): Optional 2FA is available to all registered g188 players and is strongly recommended to protect your account from unauthorised access.

As a g188 player, you hold the following rights in respect of your personal data. g188 will respond to all valid rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, g188 may extend this period by a further 30 days, in which case you will be notified of the extension.

• Right of access: You have the right to request a copy of all personal data g188 holds about you, along with information about how that data is being used. This is commonly referred to as a Subject Access Request (SAR).
• Right to rectification: If any personal data g188 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You can update most account details directly from your account settings page.
• Right to erasure: In certain circumstances, you have the right to request that g188 delete your personal data. Note that this right is subject to g188's legal obligations — data that must be retained for AML or KYC compliance cannot be deleted until the applicable retention period expires.
• Right to restriction of processing: You may request that g188 restrict the processing of your personal data in specific circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller, where technically feasible.
• Right to object: You have the right to object to g188 processing your personal data on the basis of legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where g188 is processing your personal data on the basis of consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

g188 may send you promotional communications — including bonus offers, game launch announcements, PSL cricket betting promotions, and platform updates — by email or SMS, but only where you have explicitly opted in to receive such communications during registration or at a later date through your account settings.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email sent by g188;
• Updating your communication preferences in your g188 account settings; or
• Contacting g188 support via Live Chat or email at [email protected] with a clear opt-out request.

g188 will process your opt-out within 48 hours. Please note that opting out of marketing communications does not affect transactional communications — g188 will continue to send you account notifications, deposit confirmations, withdrawal updates, and security alerts regardless of your marketing preferences, as these are necessary for the operation of your account.

The g188 Platform is strictly intended for adults aged 21 years and above. g188 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in the g188 registration process, and all accounts are subject to CNIC-based identity verification to confirm that the account holder meets the minimum age requirement.

If you are a parent or guardian and believe that a minor under your care has registered for or accessed the g188 Platform, please contact g188 support immediately via Live Chat or at [email protected]. g188 will take immediate action to investigate and, where confirmed, close the account and delete associated data without delay.

g188 also recommends that parents and guardians make use of parental control software and internet filtering tools to help prevent underage access to online gaming platforms. Responsible gaming starts at home, and g188 actively supports awareness of tools available to protect minors from gambling-related content.

g188 reserves the right to update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or g188's data processing practices. Where a material change is made to this Policy, g188 will notify registered players via email and/or by displaying a prominent notice on the Platform prior to the change taking effect.

The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Continued use of the Platform following notification of a policy update constitutes your acknowledgement of the updated Policy. If you do not agree with the updated Policy, you should close your account and discontinue use of the Platform before the updated Policy takes effect.

For any questions, concerns, or requests relating to this Privacy Policy or to g188's data processing practices, please contact the g188 support team through the following channels:

• Live Chat: Available 24/7 directly from the g188 Platform — the fastest channel for all account and data queries.
• Email: [email protected] — for formal data rights requests, written complaints, or documentation submissions. g188 aims to respond within five business days.